Get in touch
We answer. Day and night.
A question, an outage, an order: three ways to reach us, and a technician who comes out if that's what it takes.
Write to us and we'll get back to you the same day.
Our voice menu points you in the right direction, 24 hours a day.
Our retail locations across the country.
What's your address?
It decides which technology we install at your place. Tell us where you are, and an advisor calls you back within 24 hours.
In-home service
If we can't fix it
over the phone, we come to you.
Most issues get solved online. When they don't, a technician comes out — no visit fee, and no asking you to take anything apart before he arrives.
- Remote diagnostics first, a visit second
- A time slot agreed with you, not an eight-hour window
- No visit fee for a network outage
Store locations
Or stop by and see us.
Headquarters and sales. Plans, equipment, payments.
View on map ›Store and technical support. Sign-ups and equipment pickup.
View on map ›Regional store. Sign-ups and support.
View on map ›
In store
An advisor, a counter,
and your account set up right there.
Sign-up, equipment, payment, plan changes: it all gets handled on the spot, by someone who answers you in your language.
Fees and terms
It's all in writing.
| Fee | Amount | Terms |
|---|---|---|
| Fiber installation | $100 | Free when you pay 6 months upfront |
| AirFiber Installation | $75 | Free when you pay 6 months upfront |
| Hainet FiberSky Installation | $150 | Satellite terminal — not waivable |
| LTE hotspot activation | $25 | Included with Quatuor Intégral |
| Early termination | $0 | No long-term contract |
| Plan changes — faster | $0 | Anytime |
| Moving | $50 | Free if your new address is in a fiber zone |
FAQ
Quick answers.
Because your address determines it. We install whatever delivers the best speed at that location — fiber, AirFiber, or satellite. The price depends only on the class you choose.
Because a single line always goes down eventually. The second service — automatic backup or television — is what makes the difference the day the cable breaks.
No. All our services are contract-free: you can cancel anytime, at no charge. Loyalty credits, though, depend on keeping your services active continuously.
We schedule a technical visit with you. Our technicians install the equipment, test your speed, and set up your WiFi before they leave.
Call +509 2940 2222 anytime. If the problem isn't solved remotely, a technician comes out.
Yes. Moving up to a higher class is free and immediate. Moving down costs $25, waived once a year.